CRCST Practice Exam

What is the term used for an informal communication network at work?

1. Formal Hierarchy

2. Chain of Command

3. Grapevine

4. Interdepartmental Memo

The correct answer is: Grapevine

The other answer choices are incorrect for a variety of reasons. A formal hierarchy is a structured system of authority and responsibility within an organization, whereas an informal communication network is not structured or sanctioned by the organization. A chain of command is a similar concept to a formal hierarchy, and interdepartmental memos are a formal means of communication within an organization, not an informal network. The correct term for an informal communication network at work is the grapevine, which refers to the unofficial and often gossip-based communication channels that exist within an organization. These channels can provide valuable information and insights, but they can also be a source of misinformation and rumors. Therefore, it is important for organizations to be aware of and manage the grapevine effectively.